Terms of Service
Terms of Service
Effective Date: November 13, 2025
Information Collection and Use
We collect information that helps us provide and improve the service.
1. Documents and Training Material
When you upload PDFs, manuals, slide decks, videos, and other internal content, we process and store it to generate training, quizzes, and learning paths for your employees.
2. Account Information
When users create an account, we collect names, emails, passwords, and role information. We also record organization details for team level accounts.
3. Usage Data
We automatically collect log data such as device information, IP address, session activity, the actions taken inside the app, quiz results, progress tracking, and interactions with generated training.
4. Communication Data
If you contact us, we may store your messages, emails, or support tickets so we can respond effectively.
5. Optional Profile Information
Employees may choose to add optional details such as tenure, department, or skill targets so the platform can personalize training.
Data Security
We use administrative, technical, and physical safeguards to protect your data.
1. Encryption
All documents and user information are encrypted during transfer and while stored.
2. Access Controls
Only authorized personnel with a need to know can access customer data. We use strict role based access controls across all systems.
3. Secure Infrastructure
We host data on reputable cloud providers that meet industry recognized security and compliance standards.
4. Regular Monitoring
We continuously monitor for suspicious activity and update our security measures as threats evolve.
Despite these measures, no method of electronic storage or transmission is fully secure, and we cannot guarantee absolute security.
Third-Party Services
Austra uses trusted third party providers to help operate, analyze, and improve the platform.
This may include services for hosting, storage, analytics, payment processing, email delivery, and customer support. These providers may have access to personal information only to perform tasks on our behalf and are bound by confidentiality obligations.
We do not sell or share your data with third parties for advertising or unrelated business purposes.
Terms & Conditions
Use of the Service
You agree to use Austra only for lawful purposes and in accordance with these Terms. You may not upload content that violates intellectual property rights, contains harmful code, or disrupts the operation of the platform. We may suspend or restrict access if we believe your usage poses a risk to the service or other users.
Account Responsibilities
You are responsible for maintaining the security of your account and any activity that occurs under it. You must ensure that login information remains confidential. You must notify us immediately of any unauthorized access or breach.
Intellectual Property
All platform features, models, interfaces, and generated training outputs remain the property of Austra. You retain ownership over the documents, materials, and content you upload. By uploading content, you grant us a license to process it solely for the purpose of operating and improving the service.
User Generated Output
Training, quizzes, lessons, and other generated outputs may depend entirely on the content you upload. We do not guarantee accuracy, completeness, or suitability of generated materials. You are responsible for reviewing and approving output before using it within your organization.
Prohibited Conduct
You may not reverse engineer, attempt to access restricted systems, bypass security controls, use automated scraping tools, misuse generated content, or use the service to develop competing models or platforms.
Service Modifications
We may update, modify, or discontinue certain features of the platform. If changes materially affect your use of the service, we will make reasonable efforts to notify you.
Fees and Billing
If your organization uses a paid plan, you agree to pay all applicable fees. Subscriptions renew automatically unless cancelled. All fees are nonrefundable except where required by law.
Termination
You may stop using Austra at any time. We reserve the right to suspend or terminate accounts that violate these Terms or pose a risk to the platform. Upon termination, your right to access the service ends, but you may request deletion of your data according to our policies.
Limitation of Liability
Austra is provided “as is” without guarantees. To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or special damages. Our total liability for any claim will not exceed the amount paid to us in the preceding twelve months.
Indemnification
You agree to indemnify and hold Austra harmless from any claims arising from your use of the service, your content, or your violation of these Terms.
Governing Law
These Terms are governed by the laws of the jurisdiction in which Austra is legally incorporated, without regard to conflict of law principles.
Changes to These Terms
We may update these Terms periodically. Continued use of the service after updates means you accept the revised Terms & Conditions.